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17 February 2004 @ 09:15 pm
Wal-Mart dumbness!  
Okay, so tonight, enveri and I went out to celebrate her promotion to project manager. Congratulations, love! We headed out to BD's, and had stirfry goodness. Well, she had stirfry, I had their mud pie dessert, since I wasn't hungry enough for the full dinner. Oog, that was a mistake, the mud pie has grown since last we saw it :P

Afterwards, we needed to go get some new slacks for her, for starting the new position. We went to a clothing store, but couldn't find anything that weren't a good foot longer than her legs. So, much as we hate to, we headed for Wal-Mart before heading home.

This is where the dumbness began! I went off to browse the electronics section for DVDs, games, and digital cameras while she searched the clothing. I was in the middle of an AIM conversation on my Sidekick, and didn't see any reason to cease that while I browsed and waited.

After maybe a minute or two, a tallish Indian guy with a mustache comes over, and asks if I need help with anything. I say no, I'm just browsing. He says that they don't let people comparison shop while in the store, to which I responded that I was just idly conversing with a friend and browsing while my girlfriend bought clothes. He seemed to accept this, and wandered off.

A couple minutes later, he comes back. He says that we're not allowed to use scanners to check prices on things. I kinda' blinked, since the Sidekick neither has a scanner, nor looks like it contains one. Plus, I was standing a couple feet back from the DVD shelves, clearly not doing anything remotely related to the DVD barcodes...I hadn't even picked any up! I showed him the phone, and the AIM client, and he wandered off again.

A little later, he comes wandering up a third time, all officious. He outright accuses me of scanning in prices, and says that he's the manager for the section, and all of his associates are concerned by my behavior. At that point, I lost it. I laid into him, and said if he wasn't content to let me browse and chat, when I'd clearly showed him what I was doing, while my girlfriend was off spending a fair amount of money in their store, then I would be happy to remove myself from his presence. I went off, and wandered til I found Genet. She'd bought about $50 in clothing, which we took over to the customer service desk.

After telling our story to the girl at the desk, she called the customer service manager over. We told him the same, and not only was he very apologetic, he said that the gentleman in question isn't even any sort of manager! He agreed that the phone looked nothing like any sort of scanner, and apologized for the behavior of the rude guy. He said he'd file the complaint against him...dunno if he will or not, but it doesn't really matter, we just wanted to make sure that someone knew that harassing the paying customers for fairly innocent behavior is bad business practice. I don't think we'll be going back there, that's for sure!

Something good: Shingleback Australian shiraz

Something bad: Water-saving toilets that you have to flush 28 times, thereby offsetting any possible water savings

Something disturbing: The photography department at Wal-Mart. Nobody, and I mean *nobody*, knew what an SLR was. The guy in the development center had never heard of one, the guys in the electronics section hadn't, they all just kinda' blinked and said, "You want a digital WHAT? SLR? Is that a brand name?" I don't think I'll be getting my film developed there :P
 
 
Current Mood: pissed offpissed off
 
 
 
Chrisfrostyw on February 18th, 2004 03:59 am (UTC)
First off, congratulations to Genet. :)

I too tend to have shorter legs than most pants offered in my size, so what I usually end up doing is buying the pants I want, then taking them to the neighborhood cleaners to have them shortened. In the long run, there may be cheaper and faster ways of doing it, but right now it's the least frustrating.

I'm not all that big into photography, and even I know what SLR is. Disturbing, indeed.

BTW That picture from the party is very appropriate for this post.
Brophey Wolfbrophey on February 18th, 2004 04:09 am (UTC)
Maybe it's 'cause I'm in the south and all but...

I don't go to Wal-Mart and ask questions. There are too many people with low IQs runnin' the joint. But what do you expect when you pay minimum wage?

Nope, the only reason I go to Wal-Mart is because I have to. Whether it's because it's late, or because I'm looking for some really bad clothes (and I have before. Although their jeans are jeans...)

I do have to resist the urge to shop for food there though. They've got terribly low prices... well, at the Super Wal-Marts.

Anyway, I'm not too surprised. People get on power trips when they're low on life. And most likely they were just jealous you had a toy that they didn't. But damn, if they ever told me to put away my Sidekick at a Wal-Mart, they'd have big trouble. :)
Brendan: Yeah I'm badroho on February 18th, 2004 04:15 am (UTC)
Re:
Yeah, I try to keep the questions as simple as possible in those sorta' places. But I figured in the photography section, asking where the digital SLRs are would be fairly safe, it's a very common category. Kinda' like going to the housewares section, and asking where the toaster ovens are.

Hm...remind me not to do that either, I'll probably get blank stares, and get directed to the pop-up toasters ;)

And yeah, we avoid Wal-Mart as much as possible, this was about the only place to get slacks at that hour :P
Willwas1 on February 18th, 2004 04:13 am (UTC)
That's really annoying you got hassles like that. Good job on reporting on the guy. Who knows if it'll do any good, but it let you feel like you were doing something.

Congrats to Genet for the promotion. It's great to hear something good happened to her at the job.
(Deleted comment)
farallon on February 20th, 2004 04:22 am (UTC)
Well... You WERE in a WAL-MART... A bit like complaining about cold gespacho? :)

Though this is pretty much the norm at any kind of store like that these days. It really is sort of THE reason not to shop at those places. If you are lucky enough to have a nice camera store in the area (like North County Camera where I live) The customer esperience is 1000x that of someplace like walmart, even if their prices are higher. The service, knowledge and lack of hassle are well worth giving them money instead...
The Mad Latinistjdm314 on February 27th, 2004 05:04 pm (UTC)
Shiraz/Syrah rules.